Privacy Policy

Last updated: March 17, 2025

AI Sanchaya (“we”, “our”, or “us”) operates the DigiSevak platform, which provides AI-powered chatbots and avatars for small businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, tenant dashboard, or services.

1. Information We Collect

We may collect the following types of information:

• Account and profile data: Name, email address, phone number, business name, and password when you sign up or use the tenant dashboard.
• Usage and analytics data: How you use our platform (e.g., pages visited, features used, chatbot conversations and analytics), IP address, browser type, and device information.
• Customer data you collect: When you use DigiSevak chatbots or avatars on your website, we may process data that your end-users provide (e.g., name, phone, email, or messages) as part of the service we provide to you. We act as a processor for this data; you remain the controller.
• Payment and billing data: Billing name, address, and payment-related information for subscriptions and one-time setup costs (e.g., via our payment partners). We do not store full card numbers on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the DigiSevak platform and support.
• Process subscriptions, one-time setup fees, and related communications.
• Send service-related notices, security updates, and support messages.
• Analyze usage to improve our products and user experience.
• Comply with applicable laws and respond to lawful requests from authorities.
• Enforce our Terms of Service and protect our rights and users’ safety.

3. Cookies and Similar Technologies

We use cookies and similar technologies to maintain your session, remember preferences, and understand how our site is used. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the tenant dashboard and website.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Hosting, analytics, payment processing, and support tools, under strict data-processing agreements.
• Legal and safety: When required by law or to protect our rights, users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice and continued protection of your data.

5. Data Retention and Security

We retain your information for as long as your account is active or as needed to provide the service, comply with legal obligations, or resolve disputes. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. If you are in India, we respect applicable data protection principles under Indian law.

7. International Transfers

Our systems may process data in India and, where applicable, in other regions where our service providers operate. We ensure appropriate safeguards are in place for such transfers where required by law.

8. Children

DigiSevak is not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

AI Sanchaya
Email: privacy@aisanchaya.com
Website: digisevak.aisanchaya.com